AI-Driven Innovation for Enhanced Productivity and Sustainability

In addressing the intricate challenges associated with Surface Mount Technology (SMT) production lines, ASMPT has developed the “Virtual Assist” smartphone application – a sustainable solution aiming to improve working conditions, enhance resource efficiency, and reduce the carbon footprint by minimising travel requirements for field service engineers.

Given the interdependence of each production step in an SMT line, a minor defect on one machine can lead to a complete line halt. Technicians, working under significant time pressure to rectify issues promptly, benefit from the “Virtual Assist” application. It serves as a reliable knowledge base, offering intelligent guidance for efficient troubleshooting, providing full visibility into equipment service activities, and granting immediate access to all pertinent information through a unified user interface.

The sustainable aspect of this solution not only contributes to improved working conditions and resource efficiency, leading to resource savings but also aligns with environmental responsibility. By reducing the need for travel, the application plays a role in lowering the CO2 footprint associated with field service activities. Notably, the application has reduced the time spent on information retrieval by up to 95%, increased overall productivity by up to 25%, and cut knowledge loss in half.

Harnessing the power of AI, the “Virtual Assist” application continuously learns from global interactions, further refining and enhancing the user experience. This innovative approach reflects ASMPT’s commitment to sustainable solutions that streamline operations, contribute to improved working environments, and actively address environmental considerations in the field of Surface Mount Technology.